Updated 24.03.2021

RESERVATIONS
Please note that as of the 12th April the rule of 6 or two households will apply indoors. It is our policy to include children in this number so please do bear that in mind when booking a table with us. Social distancing and facemask requirements will still be in place alongside strict hygiene controls.
If you do book a table of x2 6’s they will be treated completely separately… and may not be allocated next to each other… depending on the other bookings and government guidelines for social distancing.

 
All new reservations confirmed will be monitored in relation to the on-going situation and will be given flexibility around the cancellation policy.
We look forward to welcoming you back from Monday 12th April 2021 in our outside space, please note that all tables booked via our reservation system will be outside up until Monday 17th May when you are given the option to select inside restaurant as well.
Once you have made your booking in your selected area you are unable to move once you arrive as your booking will have been made based on allocation/ priority given to advance bookings and also in line with the government guidelines for safe dining for our customers and staff alike.
Please note that the availability outside area as follow:
X6 tables in our heated awning area (we are permitted to open 50% of our awning inline with the government guidelines) so it can have a roof over the space.
X6 tables in our sea view terrace area, which are open to the elements. No cover or heating I am afraid so please dress appropriately as I will get chilly out there as the day progresses.
X4 tables in our beach view terrace area, which are again open to the elements. No cover or heating I am afraid so please dress appropriately as it does get chilly as the day progresses.
We will have our Seahorse bar & bubbles area available also from drinks, bubbles and food but this area is not bookable and operates through our online ordering system.
 


HYGIENE STATMENT & AMENDMENTS TO SERVICES

For the safety and security of both our guests and staff we have put in place additional health and safety procedures. These extend to personal hygiene of our staff, cleaning procedures within the restaurant, PPE, social distancing and the amendment of operations and services to meet social distancing guidelines whilst protecting other safety and security measures.

The below details are not exhaustive or fully inclusive but published to give guidance and set expectations for our guests prior to visiting Hooked on the Rocks Falmouth.
The below guidance and additional operational procedures will continue to be amended and reviewed in line with government policies, advice and guidance.
Policy for guest interaction (but not limited to) on site at Hooked on the Rocks - Swanpool

TRACK & TRACE
  • All guests, visitors, contractors and staff will be required to sign in for track and trace. 
  • Any guest refusing for their details to be taken for this purpose will be refused entry inline with new legislation.
  • On arrival to the restaurant, we will ask guests to register using a QR code as guided by the team and show the server their confirmation before order. The NHS App for track and trace will also be available as an alternative method of registration.
  • A record will be available to the NHS of customers and visitors for a minimum of 21 days, and held in a secure GDPR environment.
 

SOCIAL DISTANCING
  • All seating arrangements have been placed to meet the government advice for social distancing. Where tables and chairs have not been removed, certain seating may be placed as ‘not in use’ to maintain distancing.
  • Guests are required to wear face coverings throughout the restaurant unless when seated at their table. 
  • All restaurant bookings must be reserved in advance and are specifically staggered to ensure social distancing in the lounge and restaurant. This is also designed to help managed ques at the entrance of the restaurant.
  • To help us maintain social distancing for our staff and operations, reservation times will be strictly observed to ensure social distancing can be up-held. Please therefore respect your reservation time
  • Certain elements of our service will be amended, for those guests returning these will be minor changes until further restrictions can be relaxed. These minor changes have been considered to reduce contact points between staff and guests. Some services such as water and wine will continue to be poured on your behalf to reduce cross contact from bottles. Should you prefer to pour this yourself please speak with a member of the team.
  • We remind customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines
  • Social distancing between both our team and our team with customers will be observed where possible.
  • Where social distancing is not possible, contact times will be limited.
  • Our team will be wearing face coverings throughout the premises
  • Markings and posters are around the restaurant to remind customers to maintain social distancing (2m, or 1m with risk mitigation where 2m is not viable, is acceptable) between customers of different households or support bubbles.
  • Where the social distancing guidelines cannot be followed in full in relation to a particular activity, mitigating actions will be taken to reduce the risk of transmission between our staff and customers. Mitigating actions include:
  • Further increasing the frequency of hand washing and surface cleaning.
  • Keeping the activity time involved as short as possible.
  • Using back-to-back or side-to-side (rather than face-to-face) whenever possible.
 
 
ENTERING & MOVING AROUND THE BUILDING
  • There will be a managed entrance for guests, a member of staff will greet you at the entrance to check the name of your reservation. Our team will select a clean and socially distanced seating arrangement for you first before welcoming you further into the restaurant space.
  • On entry points at the restaurant a sanitizing station is available and guests are encouraged to use this on entry to the building.
  • Clear signage will be provided to remind customers to maintain social distancing and hygiene such as hand washing and the use of sanitizing stations.
  • Where possible, the team will bring card machines to tables to reduce congestion at our service stations and reception desks.
  • Where 1-meter rule is not possible, please follow the floor guidance and allow for people passing before proceeding.
  • Guests are required to wear face coverings throughout the restaurant unless when seated at their table. 
  • From Monday 12th April we our operating table service only. In the Seahorse bar and bubbles there will be an app to order your food and a server will bring it to you. 
 

 THE RESTAURANT SERVICES 
  • Cutlery and napkins will be placed on the table ready for each reservation to reduce the setting of the table while unable to  maintain social distancing.
  • Guests will be seated at their table by our team to ensure that tables are managed within social distancing.
  • Condiments, salt and pepper will be available on request from the customer. They will be sanitized after each use.
  • We will no longer by accepting cash as an option of payment. We encourage contactless payment or card payments at all times
  • Vacate the immediate space.
 
GUEST TOILETS
  • We advise the guest to maintain social distancing when using the guest toilets and to wait outside the toilet should the handwashing area already be occupied.
 
OBSERVATION OF SAFETY MEASURES
  • There will be clear guidance on expected customer behaviour, social distancing and hygiene to people on or before arrival and this information is detailed on the website. Failure to observe safety measures will result in service not being provided. This information is displayed on posters throughout the restaurant. Those who are visually impaired can be assisted by a duty manager who will explain the guidelines.
  • Police and the local authorities have the powers to enforce requirements in relation to social distancing and may instruct customers to disperse, leave an area, issue a fixed penalty notice or take further enforcement action.
  • Guests should be prepared to remove face coverings safely if asked to do so by police officers and staff for the purposes of identification.
  • Where visits to venues are required, for example, inbound supplier deliveries or safety critical visitors, guidance on social distancing and hygiene will be given on or before arrival.

ACCIDENTS, SECURITY & OTHER INCIDENTS
  • In an emergency, for example, an accident, provision of first aid, fire or break-in, our teams will not comply with social distancing guidelines if it is deemed by that member of staff to be unsafe.
  • Staff involved in the provision of assistance to others will pay particular attention to sanitation measures immediately afterwards, including washing hands.

PPE
All staff members will be wearing face coverings throughout the restaurant. These will be changed at regular intervals as guided by official guidance.
Staff members will also be adhering to strict uniform and personal hygiene requirements when on restaurant premises.


HYGIENE & CLEANING
  • Our staff will be following strict personal hygiene requirements and uniform requirements.
  • Our public spaces and regular contact points will be cleaned regularly
  • All cleaning throughout the restaurant both back of house and front of house will be considered in line with government guidelines, including but not limited to frequency, products and equipment.



WE ARE OPEN

THURSDAY - SATURDAY 10am - 3pm | 5pm - Late (Food Served 12pm-2:30pm + 6pm-9pm)
SUNDAY 10am - 5pm (Food Served 12pm-4pm)